Handling complaints during the coronavirus (COVID-19 outbreak)
DfE does not expect schools to handle new or existing complaints while they are closed. Schools should, however, still engage with parents and pupils where they can. Complaints can be considered once the government confirms schools can safely reopen.
Contact your local council or call the police on 101 if you’re told a child is at risk.
Schools and complainants can contact DfE for more information about school complaints.
‘My child’s teacher has always encouraged him and cheered him on’
‘I have a passion for our school to do well as they have supported me as a parent, and my children through some difficult times’
‘I love learning!’
‘My friends, teachers … everything is what I love about Sutton Park!’ …
‘Sutton Park Primary is at the heart of the community’
‘I love Sutton Park because we are encouraged to follow our dreams and goals’
‘Every child deserves a champion and that is exactly what you all are’…
Foundation Stage parent
‘Knowing who I can speak to, friends or adults, make me feel safe’